Responsible Gambling
At Punt123, we believe that gambling should always be a fun, safe, and positive form of entertainment. We are fully committed to promoting responsible gambling practices and ensuring that our players enjoy a balanced and controlled gaming experience. For us, responsible gaming means empowering every player to make informed choices and to gamble responsibly without experiencing harm.
We understand that gambling can offer excitement, social connection, and enjoyment when approached responsibly. However, we also recognise that for some individuals, gambling can become problematic and lead to personal, financial, or emotional distress. Punt123 is dedicated to minimising those risks by promoting responsible play, offering practical tools, and providing access to professional help when needed.
What Responsible Gambling Means to Us
Responsible gambling is about making sure that every aspect of our platform supports healthy gaming habits. We prioritise transparency, safety, and support by ensuring that:
- Every player understands both the joy and the risks of gambling.
- Our tools allow players to set limits and play on their own terms.
- Our policies encourage prevention rather than reaction.
- We work proactively with regulators and support organisations across Australia to ensure compliance with all relevant standards and laws.
We view gambling as a leisure activity — not a source of income. It should never interfere with your personal relationships, work, health, or responsibilities. Our goal is to provide a safe environment where every player feels respected, informed, and supported.
Keeping Gambling Fun and Safe
At its best, gambling is a form of entertainment — one where luck and chance play a role just like in any other game. To keep it enjoyable, we encourage all our players to follow these responsible gambling tips:
- Set a budget and stick to it. Decide how much you are willing to spend before you start playing.
- Set time limits. Know how long you plan to play and walk away when your time is up.
- Never chase losses. Accept that losing is part of the game, and do not try to win back lost money.
- Play for fun, not for profit. Gambling should be viewed as a leisure activity, not a way to make money.
- Balance gambling with other activities. Make sure you’re enjoying other hobbies, spending time outdoors, and staying socially connected.
- Take breaks. Step away periodically to keep your perspective clear.
- Avoid gambling when upset or under the influence. Strong emotions or substances can impair judgement.
Remember: gambling outcomes are based on random chance. No system, trick, or strategy can guarantee a win.
Recognising the Signs of Problem Gambling
It’s not always easy to recognise when gambling stops being fun and starts becoming a problem. Often, small changes in behaviour appear first. If you — or someone you know — are showing any of the following signs, it may be time to reach out for help:
- Spending more money or time on gambling than planned.
- Feeling anxious, stressed, or guilty about gambling.
- Chasing losses or borrowing money to continue playing.
- Hiding gambling activities from family or friends.
- Struggling to pay bills or manage finances due to gambling.
- Neglecting work, studies, or relationships because of gambling.
- Feeling unable to cut down or stop, even when trying to.
Recognising these signs is a positive first step towards regaining control. You are never alone — help is always available.
Our Player Protection Tools
To help you manage your play responsibly, Punt123 offers several tools and features that empower you to stay in control. These tools can be accessed through your account settings or by contacting our customer support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much you spend. Once a limit is set, it cannot be increased until a cooling-off period passes.
Session Limits
You may set limits on how long your gaming sessions last. Once your limit is reached, you’ll be automatically logged out to encourage healthy play habits.
Loss Limits
A loss limit allows you to cap how much you can lose within a set timeframe. These limits can help you maintain your budget and avoid chasing losses.
Time-out Periods
If you feel you need a short break, you can take a “time-out” for a chosen period ranging from 24 hours up to several weeks. During this time, you will not be able to access your account or place bets.
Self-Exclusion
If you believe you need a longer break or want to stop gambling entirely, you can request self-exclusion. When self-excluded, you will not be able to access your account, deposit, or participate in any promotions. The exclusion period can range from six months to permanent, depending on your choice.
We encourage anyone considering self-exclusion to also reach out to professional organisations for support during this time.
Reality Checks
Punt123 offers optional pop-up reminders during your gaming sessions that let you know how long you’ve been playing. These gentle reminders can help you stay mindful of time and money spent.
Underage Gambling Prevention
Gambling is strictly restricted to individuals aged 18 years and over. Punt123 is committed to preventing underage gambling through age verification procedures and responsible marketing.
We strongly encourage our customers to protect their accounts and devices from access by minors. If you share your device with children or teenagers, please consider using parental control software such as:
- Net.
These tools help ensure that minors cannot access gambling platforms or related content.
If you believe someone under 18 is using our services, please contact our support team immediately so we can take the necessary actions.
Supporting Our Community
Punt123 works closely with community organisations and responsible gambling initiatives to promote awareness and provide support for individuals who may be at risk. We regularly review our policies and procedures to ensure they align with current best practices and the latest research in responsible gambling.
We also train our customer support team in identifying problem gambling behaviours so they can respond empathetically and provide the right guidance when needed.
Getting Help and Support
If you believe gambling is causing you or someone you care about harm, there are many confidential, professional services in Australia ready to help. Reaching out is the first and most courageous step.
Australian Support Services
- Gambling Help Online 24/7 free and confidential online chat and counselling service. Phone: 1800 858 858 Website: gamblinghelponline.org.au.
- Lifeline Australia Crisis support and suicide prevention service available 24/7. Phone: 13 11 14.
- Beyond Blue Support for anxiety, depression, and mental wellbeing. Phone: 1300 22 4636.
- Relationships Australia Counselling and support services for individuals and families affected by gambling. Phone: 1300 364 277.
- Financial Counselling Australia Free financial advice for anyone impacted by gambling losses. Phone: 1800 007 007.
These organisations offer practical advice, emotional support, and resources that can help you regain control and make positive changes.
Supporting Friends and Family
Problem gambling doesn’t only affect the gambler — it can impact loved ones too. If someone close to you is struggling, it can be difficult to know what to do. Here are a few ways you can offer support:
- Encourage open, judgement-free communication.
- Avoid lending money to cover gambling debts.
- Learn about problem gambling and the support services available.
- Take care of your own emotional wellbeing, too — supporting someone can be stressful.
- Contact a professional support service yourself for guidance on how to help effectively.
Your care and understanding can make a significant difference in someone’s recovery.
Punt123’s Ongoing Commitment
At Punt123, we view responsible gambling as a shared responsibility — between us, our players, and the community. We are continually improving our responsible gambling policies and platform features through regular audits, staff training, and feedback from players and experts.
We believe transparency and care are at the core of trust. That’s why we always encourage responsible play, provide easy access to account controls, and partner only with organisations that uphold the highest standards of player protection.
Whether you are gambling for a few minutes of excitement or enjoying a full evening of play, we want you to feel confident, informed, and supported at every step.
Final Thought
Gambling should be enjoyable — not a source of stress or harm. If you ever feel that gambling is becoming more than just entertainment, please remember that help is always available. You don’t have to face it alone. At Punt123, we stand beside our community and are committed to making gambling safe, balanced, and positive for everyone.
