Terms & Conditions

Last Updated: April 3, 2026.

Welcome to Punt123 (“Punt123,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern the use of all services, games, and features available through our platform accessible at punt123-australia.com (the “Website”) and any associated mobile applications (collectively, the “Services”). By accessing or using Punt123, you acknowledge and agree that you have read, understood, and accepted these Terms and agree to comply with all applicable laws and regulations.

Please read these Terms carefully before creating an account or playing any games on Punt123. If you do not agree to any part of these Terms, you must not access or use the Website or Services.

1. Legal Compliance

Punt123 operates in accordance with applicable Australian gambling laws and regulations. Our commitment is to provide a safe, fair, and responsible online entertainment environment that aligns with the provisions of the Interactive Gambling Act 2001 (Cth) and other relevant state or territory regulations.

By engaging with Punt123, you acknowledge that online wagering is regulated under Australian law and that participation is only lawful for persons residing in jurisdictions where online gambling is permitted. Punt123 does not permit or promote the use of its Services in any location where local laws prohibit online gaming.

You are solely responsible for determining the legality of online gambling in your jurisdiction before registering or depositing with Punt123.

2. Eligibility

To create an account and use the Services, you must:

  • Be at least 18 years old or the legal age for gambling in your jurisdiction (whichever is higher).
  • Reside in a jurisdiction where online gambling services by Punt123 are lawful.
  • Be capable of entering legally binding agreements.
  • Provide accurate, complete, and up-to-date information during registration.

Punt123 reserves the right to request identity verification at any time. Verification documentation may include proof of age, residence, or payment source. Accounts using false or misleading information will be immediately suspended or terminated.

3. Account Registration

To access real-money games, you must register for a Punt123 Account (“Account”) by completing the online registration form.

During registration, you must:

  • Choose a unique username and password.
  • Provide a valid email address and contact information.
  • Agree to these Terms as well as our Privacy Policy and Responsible Gambling Policy.

You are fully responsible for all activity conducted through your Account. Punt123 recommends maintaining strict confidentiality over your login credentials. If you believe your Account has been compromised, contact us immediately at [email protected].

We reserve the right to close or suspend your Account at our discretion, particularly in cases involving suspicious activity, fraud, chargebacks, or a breach of these Terms.

4. Verification (KYC Policy)

In compliance with Australian anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, Punt123 performs Know Your Customer (KYC) verification on all Accounts prior to withdrawals.

Verification may include the submission of:

  • A government-issued ID (passport, driver’s licence, or national ID).
  • Proof of address (utility bill or bank statement no older than 3 months).
  • Proof of payment method.

Failure to complete the KYC process within the required time frame may result in withdrawal delays or account suspension. Punt123 reserves the right to hold or refuse payments pending complete verification.

5. Deposits

You may fund your Account using any deposit method listed on the Website, including credit/debit cards, e-wallets, bank transfers, or other approved payment options.

  • The minimum deposit amount is AUD 10, unless otherwise specified.
  • Deposits must be made from payment sources owned by you.
  • All deposits are processed in Australian dollars (AUD).
  • Punt123 does not grant any credit or cash advances.

Deposits made in error cannot always be reversed; contact our support team immediately at [email protected] for assistance.

We reserve the right to charge reasonable administrative fees for chargebacks, failed transactions, or reversal requests.

6. Withdrawals may be requested through the “Cashier” section of your Account and will be processed using the same method as your deposit where feasible.

  • The minimum withdrawal amount is AUD 20.
  • Withdrawals are subject to full KYC verification.
  • Punt123 reserves the right to delay or withhold withdrawals pending security reviews.
  • Only winnings from legitimate gameplay are eligible for withdrawal.

We aim to process withdrawals within 1–3 business days of approval, though timeframes may vary depending on verification completeness and payment provider policies.

Any fraudulent, abusive, or bonus-manipulation activity may lead to forfeiture of winnings and/or closure of your Account.

7. Bonuses and Promotions

Occasionally, Punt123 may offer promotional campaigns, bonuses, or free spins. Each promotion will include its own specific Terms and Conditions, which must be accepted before participation.

General bonus rules include:

  • Only one bonus can be claimed at a time, unless otherwise specified.
  • Wagering requirements will apply before withdrawals of bonus funds are permitted.
  • Bonus abuse (e.g, using multiple accounts or bonus stacking) is strictly prohibited.
  • Punt123 reserves the right to cancel or adjust promotions at any time.

Winnings derived from bonuses remain subject to the applicable wagering requirements and promotional rules.

8. Inactive and Dormant Accounts

If your Account shows no login or wagering activity for 12 consecutive months, it may be classified as inactive. After 24 months of inactivity, the Account becomes dormant.

  • Inactive accounts may incur a maintenance fee of AUD 5 per month.
  • Dormant accounts may be closed, and any remaining balance may be handled according to applicable Australian unclaimed money legislation.

To reactivate a dormant account, contact customer support at [email protected].

9. Responsible Gambling

Punt123 promotes responsible gambling and provides tools and support to help players maintain control. We encourage users to play responsibly and view gambling as entertainment, not an income source.

You may:

  • Set personal deposit, loss, or session limits.
  • Request temporary or permanent self-exclusion.
  • Access links to counselling services such as Gambling Help Online (Australia).

For help managing your gaming behaviour, contact our team or visit the Responsible Gambling page.

10. Prohibited Activities

You agree not to:

  • Use the Services for any form of illegal activity, including money laundering or fraud.
  • Open multiple accounts under different details.
  • Collude with other players.
  • Manipulate games or exploit technical errors (“bugs” or “glitches”).
  • Use VPNs or IP masking services to manipulate your true location.

Engagement in prohibited behaviour may result in forfeiture of winnings, account closure, and notification of relevant authorities.

11. Fair Play and Game Integrity

All games available on Punt123 are powered by certified Random Number Generator (RNG) systems verified by independent auditors to ensure fairness and unpredictability.

Punt123 adheres to strict integrity protocols. If a game malfunction occurs, all relevant bets are void, and affected wagers may be refunded or reset at management discretion.

We reserve the right to suspend or cancel games determined to be affected by technical errors or third-party manipulation.

12. Intellectual Property

All content, software, text, graphics, trademarks, and logos displayed on Punt123 are protected by intellectual property laws and belong to Punt123 or its licensors.

You may use the Website solely for personal entertainment purposes. Copying, redistributing, or reverse engineering our content without permission is strictly prohibited.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Punt123 shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the Services.
  • We are not responsible for any loss resulting from technical issues, interruptions, or unauthorized account access.
  • Player losses from wagering activities are entirely at the player’s own risk.

Nothing in these Terms limits liability that cannot legally be excluded under Australian Consumer Law.

14. Privacy and Data Protection

Your personal information is collected, used, and protected according to our Privacy Policy. Punt123 complies with the Privacy Act 1988 (Cth) and applicable data protection laws.

We only collect necessary data to verify identity, process payments, and improve user experience. Personal information is not shared with third parties except where required by law or authorized by the user.

You may access or correct your personal data by contacting us at [email protected].

15. Anti-Money Laundering (AML) Policy

Punt123 implements robust AML/CTF measures consistent with AUSTRAC regulations. This includes continuous monitoring of transactions to detect suspicious patterns.

We reserve the right to:

  • Refuse transactions that raise AML suspicion.
  • Report suspicious activity to appropriate authorities.
  • Restrict or terminate Accounts pending investigation.

Failure to comply with AML documentation or verification requests will result in account suspension.

16. Complaints and Dispute Resolution

We value transparency and fairness. If you have a complaint, please contact us at [email protected] with details of the issue.

Our customer support team will acknowledge your complaint within 24 hours and aim to resolve it within five business days. If unresolved, the dispute may be referred to an independent Alternative Dispute Resolution (ADR) body or applicable regulatory authority.

Punt123 reserves the right to record communications for quality assurance and training purposes.

17. Suspension and Termination

We may suspend or terminate your Account at any time if:

  • You breach these Terms.
  • Fraud, collusion, or AML violations are suspected.
  • You use improper or disrespectful conduct toward staff or other players.

Any funds obtained unlawfully may be withheld or confiscated. You may close your Account voluntarily at any time by contacting [email protected].

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the Commonwealth of Australia. You irrevocably submit to the exclusive jurisdiction of Australian courts for any disputes arising from your use of the Services.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply in full force.

19. Force Majeure

Punt123 shall not be responsible for delays or failure to perform obligations due to events beyond its reasonable control, including natural disasters, technical failures, power outages, or acts of government or war.

During such events, affected obligations will be suspended until conditions normalize.

20. Amendments to Terms

Punt123 may modify these Terms periodically. Updated versions will be posted on the Website, and the “Last Updated” date will be revised accordingly.

Continued use of the Services after updates constitutes acceptance of the revised Terms. You are responsible for reviewing these Terms regularly.

21. Entire Agreement

These Terms, along with related policies (Privacy Policy, Responsible Gambling Policy, AML Policy, and Bonus Terms), represent the entire agreement between you and Punt123 regarding the use of the Services and supersede all prior communications or understandings.

22. Contact Information

For any queries, complaints, or assistance, you can contact us via:

Email: [email protected].

Operating Hours: 24/7 customer.

Language:

We thank you for choosing Punt123 and wish you an enjoyable, responsible gaming experience.

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